1. Where do you ship?
We ship to the contiguous United States. Standard shipping is free on eligible orders within this service area.
2. How much does shipping cost?
Standard shipping is free on eligible orders shipped within the contiguous United States. Applicable taxes are displayed at checkout.
3. How long does order processing take?
Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays. Our daily order cutoff time is 6:00 PM Central Standard Time.
4. How long does delivery take?
Estimated delivery takes 3–6 business days after dispatch. Order processing time is separate from transit time, and delivery estimates are not guaranteed arrival dates.
5. Which shipping carriers do you use?
Our designated carriers are USPS and UPS. The carrier used depends on the shipment and delivery requirements. Tracking information is provided when available.
6. How can I track my order?
After your order has been dispatched, you receive a shipping confirmation email with tracking information when provided by the carrier. Use the tracking number to review shipment updates.
7. What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. Available payment methods are displayed at checkout.
8. What is your return period?
You may request a return within 30 calendar days of delivery. Standard returns require the item to be unused and in its original packaging.
9. Do you charge for returns?
Eligible returns are free of charge. We do not charge a restocking fee. Contact customer service before sending an item back to receive return instructions.
10. How do I return a damaged, defective, or incorrect item?
Contact info@brickellmensproductsbeautylife.com or call +1 254-833-4599. Provide your order number, describe the issue, and include photographs when applicable. Our team will review the information and provide the next steps.
11. How long does a refund take?
Approved refunds are processed within 1–2 business days after the returned item is received and inspected. The refund is sent to the original payment method and generally takes another 7–10 business days to appear in your account.
12. Where do I send a return?
Eligible returns are sent to:
707 Dianne Dr
Copperas Cove, TX 76522
United States
Contact customer service before shipping your return.
13. How can I contact customer service?
Email: info@brickellmensproductsbeautylife.com
Phone: +1 254-833-4599
Address: 707 Dianne Dr, Copperas Cove, TX 76522, United States
Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.
14. How do I ask a question about a product?
Review the product description on the relevant product page. For additional assistance, email info@brickellmensproductsbeautylife.com and include the product name and your question.